FAQS

At homeessentials Pvt. Ltd., your privacy and the security of your data is our first priority. We will ensure that your privacy is protected when using our services. The following privacy policy applies to the entirety of homeessential’s customer-facing interaction channels including this website and all pages associated with the https://homeessentials.com.pk/ domain. This policy explains what we consider to be private data, who has access to it, and how that data is used in a secure manner. We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the quality of our service, or we are legally obligated to retain this data for longer time periods. After the necessity to keep the data is over, the data is deleted from the system immediately and cannot be recovered by any users or our employees after this point. Data that has been deleted or otherwise destroyed cannot be recovered at any time. A sufficient warning is given to the account administrator before data are permanently deleted. Data may ll remain in the systems’ backup files, which will be deleted periodically. You can also request to have your data deleted by reaching out to us at support@homeessentials.com.pk. We undertake to perform the deletion within one month (30 calendar days). Wherever possible, we will aim to complete the request in advance of the deadline. 

Personal Data 
We take responsibility for all your personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile with us to place your order. 

How is your personal data used? 
We only use your personal data to enrich your shopping experience with us to ensure a level of service that homeessentials prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law. 

What information do we share with third parties? 
homeessentials may share your personal information with third parties or affiliates of homeessentials who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties. 

Changes To Our Privacy Policy 
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. 

FOR ASSISTANCE
Cell: 0303-000-9203|
Email: support@homeessentials.com.pk 

You can cancel the order by emailing us at support@homeessentials.com.pk before it ships out.
Note: We’re not able to cancel an order that has been shipped. We recommend you do a return and request the rider to cancel the order on the doorstep. 

You can edit the address via emailing us at support@homeessentials.com.pk. The address can’t be edited once it is out for delivery.

You can cancel the order by emailing us at homeessential.com.pk before it ships out.
Note: We’re not able to cancel an order that has been shipped. We recommend you do a return and request the rider to cancel the order on the doorstep. 

We will send you an email notification about order cancellation, we sincerely apologize for that
It may be because:

1. The item(s) sold out
2. Rules voided while placing the order
3. We are unable to verify your shipping information 
4. Your order might get canceled due to wrong or incorrect details.
5. When items of your order are not available, we may cancel your order.

If your order is prepaid, you will receive a refund via bank deposit within 15 business days. This timeframe will be dependent upon your bank.
 You may repurchase or choose something else for checkout.

Orders containing products in bulk quantity may be subject to overland shipping. You may contact us for more information.
  Note: 

• No additional charges will be added by the system while you are placing a bulk order. We will call you before dispatching your order if any additional delivery charges are applied.
• Additional Delivery charges may differ from city to city.

• It typically takes 3-7 (working) days to process your locally sourced/Flash Delivery products order and 45 working days to process the imported/Pre-order. If your package exceeds the standard processing period, it’s normally due to the fact that a particular item(s) requires a longer processing time. 
• If you wish to receive the other items in your order ASAP, you may cancel the item(s) so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.
• Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take a long time these days.

• Changing sizes:

  1. You can contact our customer support and request them to cancel the order and place a new one with the correct size.

  2. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order. 

Did you receive an out-of-stock/cancelation notification?

Some of the items in your order could have sold out, you would have an email/Text message.

• No, I didn’t get the email
• Please check the status of your order. It might be possible that your order has been shipped partially.

If NOT

• We sincerely apologize for the hassle.
• Please file a complaint along with pictures of the parcel received within 12 working hours of order delivery 

If your order is pre-paid and you opt for a refund,

A confirmation email will be sent within 24 hours of the order being placed.
We recommend checking your Junk/Spam mail folder as well. 🙂

If you have received faulty or damaged item(s), please ensure it is reported within 12 working hours of your package delivery date.

• Please drop us an email along with the pictures of the damaged products.
• Please make sure, the picture should clearly include the CN slip, damaged product, and flyer/box in which the parcel was delivered.

1. Bank Name
2. Account Title:
3. Account Number:
4. IBAN Number:
5. Order number:
6. Amount to be refunded:
7. Reason for the refund:

Refund will be processed within 10-15 working days.

You will need to report your incorrect item(s) received within 12 working hours of your package delivery date at support@homeessentials.com 

1. If a wrong product is delivered to the customer, we will get it picked up for free.
2. Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 15 working days. 
3. The product should be unused and the packaging should not be damaged.
4. The product should be sealed in its original product packaging.
5. All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
6. Attach packaging pictures along with the product pictures from different angles.

PRE-PAID Returned-to-shipper packages will be refunded via bank deposit within 15 working days.
An order may be returned to the sender for one of the following reasons:

1. An address is invalid or there is missing information,
2. The carrier is unable to deliver your package, or
3. The order is refused by the customer at the time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Return and Exchange Policy

• If your product is damaged, defective, or incomplete at the time of delivery, please file a return request within 12 hours of delivery.
• Please contact Customer Service at support@homeessentials.com indicating the item(s) you would like to return and the reason.
• Attach packaging pictures along with the product pictures from different angles. 

Shipping Damages / Broken Items: 

Home Essential takes the best possible measures in providing sustainable packaging but since some of the makeup items are fragile, and can be damaged by the shipping company during the transit, you need to share the proof of damage within 6 hours of receiving those items, and we will not return or exchange such items, but we will provide you a discount coupon equivalent to the damage happened. We will require 7-10 business days to settle these claims.

Reserved Rights Regarding Returns

• We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

1. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry.
2. Returned items must be in unused condition with the original packing. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
3. We do not accept returned items that have been sent back without proper returns requests.

NOTE: Refund amount will be deducted in case Home Essential founds any returned product altered in any way.

1. Address: Office address: Suit # 5, Row no 5, Golden Town KarachiPlease mention the Order Number and Reason for returning the parcel and keep it inside the parcel.
    
   Receiving person Name: Azeem.
   Contact Number: +92 303 0009203
   
   Note: Please do not send your return to our Head Office address. That is not our return address and will affect the processing of your return.

Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer to table below)

1. If you have received the tracking number, but the tracking says canceled. It’s because of:

1. • It was shipped but the rider met an accident, and the parcel was damaged as whole
   • Your parcel got damaged while it was being packed, and unfortunately, it was the last piece with us

We partial ship orders quite often and we don’t charge for delivery more than once for a single order number,
The remaining products will be dispatched after some time as soon as we receive the shipment from the brand’s end.
You will receive an email notification when each package is being shipped.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to arrange for a re-delivery of your package. Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to arrange for a re-delivery of your package.